Q. How to I get this TFC Set Top Box / Receiver?

A. Click "Order Now" complete and print TFC subscription form then, fax to toll free             1-866-861-2928 or e-mail to mila@filipinotvchannel.com

Q. When do I receive my TFC Set Top Box / Receiver?

A. Once we receive your TFC subscription form with complete information,we will go ahead and process your order and ship it within 7-10 business days.

Q. How do I pay the Monthly Subscription?

A. You can pay using a Credit Card or Debit Card, (Visa, Mastercard, Discover or American Express)

Q. How soon after I get the TFC Set Top Box/ Receiver will I be able to start watching TFC?

A. Once the TFC Set Top Box / Receiver is hooked up, (connected to your modem or router, to TFC Set Top Box/ Receiver then to your TV Screen) you will be able start watching your favorite programs by calling the number that shows on your TV screen for the technical support to turn on the signal immediately.

Q. What happens if the TV is in a different room to the broadband gateway/router?

A. If you can, the best option is to place your router next to the TV. Another option is to provide Ethernet cabling from wherever the router is (usually the hall or study) to the TV.

Q. Is The Filipino Channel on Demand, TFC on Demand, TFCnow on Demand, ABS-CBN on Demand, Channel on Demand are the same as IPTV?

A. Yes.

Q: What is IPTV?

IPTV - Internet Protocol Television - is a way of getting TV transmitted over a high-speed internet connection.
 

Q: What happen if the TFC Set Top Box / Receiver is not working/defective?

A: We will replace it at no charge.

Q: Is there a warranty?

A: Yes, one year warranty.

Q: Is there a contract?

A: Yes, one (1) year contract.

Q: What If I dont finish the contract? Is there a penalty?

A: Yes, Maximum penalty of $125 and you must returned the TFC Set Top Box, otherwise if you don't returned, additional $125

Q: What If I finish the one (1) year contract?

A: No Penalty.You can renew your TFC account if you still want to continue. You will be on month to month base. But if you don't want to continue after one year, you must return the TFC Set Top Box.